Aurora’s Honeymoon is Over!

Well this comes as no surprise!

THE honeymoon period for Aurora customers is to come to an end, with electricity disconnections set to more than double in Tasmania in the next 12 months.

Aurora had given Tasmanian customers a four-month amnesty on disconnections as they rolled out a new billing system in the last half of this year.

However, the company has warned it will soon be operating like energy companies in other states, which have been disconnecting customers at a growing rate.

In Victoria, 24,000 households had their power cut off in the past year — a 33 per cent increase from 2011. Disconnections in South Australia have grown by 38 per cent, Queensland 20 per cent, and New South Wales 25 per cent.

Aurora spokesman Richard Wilson said the company expected 2000 disconnections next year — double the average of 1000 disconnections a year for the past two years.

Only 226 Aurora customers lost their power in 2011-12 because of the four-month amnesty on disconnections to allow a new billing system to be installed, Mr Wilson said.

Disconnections dropped from 998 in 2010-11 to 226 in 2011-12. Of these, 178 were residential customers and 11 were businesses.

Mr Wilson said making regular payments through a payment plan was the best way to avoid a disconnection.

“Disconnections are the worst outcome for everyone but especially for the customer,” he said. “It affects their credit rating and they lose their electricity supply.”

Mr Wilson said the company had arranged 2490 payment plans in the last quarter.

The increased disconnections will come as a blow to the State Government, which is set to sell Aurora customers at the end of the year into a full retail contestable market.

Energy expert Frontier Economics director Danny Price told the Mercury in late October concerns about the credit ratings of Aurora customers and Aurora’s market monopoly were scaring off energy retailers.

He said the sale of energy customers on the mainland had generated about $1000 to $1500 per customer but Aurora would be lucky to get $300 per customer.

Sourced from The Mercury

Now as Tasmanians have no option but to use Aurora and with power prices having more than doubled over the last few years. Aurora’s subsidiary Momentum offering power to Victorian households at nearly half the price of what Tasmanians get from Aurora, it’s no wonder why we’re mad at all the bullshit that the Tasmanian Government keep telling us that having a closed market is better for us… :/

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Aurora's Honeymoon is Over!

Well this comes as no surprise!

THE honeymoon period for Aurora customers is to come to an end, with electricity disconnections set to more than double in Tasmania in the next 12 months.

Aurora had given Tasmanian customers a four-month amnesty on disconnections as they rolled out a new billing system in the last half of this year.

However, the company has warned it will soon be operating like energy companies in other states, which have been disconnecting customers at a growing rate.

In Victoria, 24,000 households had their power cut off in the past year — a 33 per cent increase from 2011. Disconnections in South Australia have grown by 38 per cent, Queensland 20 per cent, and New South Wales 25 per cent.

Aurora spokesman Richard Wilson said the company expected 2000 disconnections next year — double the average of 1000 disconnections a year for the past two years.

Only 226 Aurora customers lost their power in 2011-12 because of the four-month amnesty on disconnections to allow a new billing system to be installed, Mr Wilson said.

Disconnections dropped from 998 in 2010-11 to 226 in 2011-12. Of these, 178 were residential customers and 11 were businesses.

Mr Wilson said making regular payments through a payment plan was the best way to avoid a disconnection.

“Disconnections are the worst outcome for everyone but especially for the customer,” he said. “It affects their credit rating and they lose their electricity supply.”

Mr Wilson said the company had arranged 2490 payment plans in the last quarter.

The increased disconnections will come as a blow to the State Government, which is set to sell Aurora customers at the end of the year into a full retail contestable market.

Energy expert Frontier Economics director Danny Price told the Mercury in late October concerns about the credit ratings of Aurora customers and Aurora’s market monopoly were scaring off energy retailers.

He said the sale of energy customers on the mainland had generated about $1000 to $1500 per customer but Aurora would be lucky to get $300 per customer.

Sourced from The Mercury

Now as Tasmanians have no option but to use Aurora and with power prices having more than doubled over the last few years. Aurora’s subsidiary Momentum offering power to Victorian households at nearly half the price of what Tasmanians get from Aurora, it’s no wonder why we’re mad at all the bullshit that the Tasmanian Government keep telling us that having a closed market is better for us… :/

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Dropbox Referral Scam

Get dropbox cloud storage 18GB for lifetime!
link removed


This message was sent to your SourceForge.net email alias via the web mail form.  You may reply to this message directly, or via link removed To update your email alias preferences, please visit link removed

So as you can see this is a referral scam that promises to increase your Dropbox online storage by 18Gb for a fee of $5

My advice, kill it with fire! 😉

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Aurora Fined!

AURORA has been fined $40,000 for cutting off power wit hout notice to customers known to require life-support equipment.

But the energy company says the fine by the Australian Energy Regulator is too much.

Aurora spokesman Richard Wilson said the definition of life support was broad.

“Aurora accepts that the regulator can issue the fines and has paid the regulator $20,000 for each of two alleged ‘type-one’ breaches after we reported these to the regulator,” he said

“However, we were surprised the regulator chose to issue the fines and we consider them to be out of proportion to the actual impact on the life-support customers involved.

“Aurora has well-established processes around the prioritising of electricity supply to life-support customers and Aurora voluntarily provides an electricity discount to customers reliant on life-support equipment. Neither incident for which Aurora was fined by the regulator involved injury to a life-support customer.”

The Australian Energy Regulator has asked Aurora to strengthen internal processes to meet its obligations to life-support customers.

Mr Wilson said work was already under way.

“The regulator had a range of possible enforcement responses and the alleged ‘type-one’ breaches were the first of their type to be reported by Aurora under the National Energy Customer Framework,” he said. “The framework has only been in force in Tasmania since July 1 this year and Tasmania and the ACT are the only two jurisdictions in Australia that are currently subject to it.

“Aurora’s error rate is very low when seen in context.”

Mr Wilson said up to 107,000 customers experienced a planned outage each year and Aurora had processed 6800 disconnections on customer premises in the first five months since the framework started, with an error rate of 0.059 per cent of the total.

The National Energy Retail Law and Rules that started in Tasmania and the Australian Capital Territory on July 1 this year were set up, in part, to establish a framework for the protection of customers with medical life-support equipment.

Sourced from The Mercury

So now lets hope that our bills don’t get jacked up because of this… 😐

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